Emergency and Disaster Response
The PHC Group basic response policy to any emergency situation faced by the Group is to:
- 1) respect human life and ensure safety,
- 2) maintain the reliability and trust society places in us, and
- 3) minimize damage and loss.
We have set up a structure for the above purposes. During ordinary times we prepare “Basic Rules on Group Emergency Management” and “Group Emergency Response Manual for the Group." There is also an emergency network and detailed rules on operation to enable related divisions and subsidiaries to run smoothly from the initial emergency stage to recovery directed by the Group Emergency Response Center, such as an all-employee email system to confirm individual safety status.
Business Continuity Planning (BCP)
The PHC Group is prepared for emergencies through creating Business Continuity Planning (BCP) in each division and department when continuity is threatened by incidents including earthquake, flooding, snow, typhoon, pandemic, cyberattack and terrorism. According to BCM guidelines set by the PHC Group, our basic policies are defined by:
- 1) prioritizing the lives of employees,
- 2) maintaining product supply or service levels required by stakeholders,
- 3) recovery of business/operations within the period allowed by stakeholders.
We are making efforts to deeply root our actions within the company and periodically review operations through practical training such as disaster drills. Examples of these are the “firefighting teams” organized in workplaces and offices, operational training for switching to alternative websites by the Information Systems Division if the basic system is compromised, and checking manuals through tabletop exercises.