Privacy Policy

This privacy policy is only applicable to the website under posted by PHC Holdings Corporation and PHC Corporation and its subsidiaries (referred to collectively below as "the Company"). For the Privacy Policy of PHC Holdings Corporation, please refer to this page.

1. Privacy Policy on the Website

The Company aims to obtain the satisfaction and trust of our customers by providing superior products and services, in accordance with our Basic Business Philosophy. As part of our efforts to achieve this goal, we have implemented the following policy to protect your personal information collected on the Company's website.
A person responsible for the protection of personal information has been appointed to every organization within the Company in an effort to ensure that such information is managed appropriately.
In cases where you are asked to supply or register your personal information by which you can be identified, such as name, address, e-mail address, or telephone number, the Company will inform you of the purpose of use, as well as whom to contact with any related inquiries. You will only be asked to provide your personal information within the scope appropriate to the purpose.
The Company will make use of personal information only within the scope appropriate to the purpose of use to which you have agreed.

The aim of this Policy is twofold: 
  • to explain which categories of personal data we collect and for what purpose; 
  • to outline how we handle it.
The categories of personal data collected depend on the source. One can distinguish between:
  • personal data provided to us directly by you;
  • personal data provided to us (with your permission) by our business partners (e.g. distributors);
  • data related to your online visit stored and retrieved in the form of cookies.

1. Personal data actively provided by you

Our website offers you the opportunity to submit an inquiry about our products and services or share feedback; to request a quote; to subscribe to our newsletter, to register for a webinar or a training course; to complete an online questionnaire or a customer survey etc. 

Depending on the type of the online communication, this personal information may include:

  • your name;
  • title (the way you would like to be addressed);
  • your contact details (e.g. e-mail address, phone number);
  • the name of the organisation you represent and its location (e.g. the name of the place and the post code);

This data may be used for the purpose which described in the “Use of Information”.

2. Personal data passively provided by you

We automatically collect information during your use and navigation of the Online Services, including the URL of the website you came from, the browser software you use, your Internet Protocol (IP) address, IP ports, date/time of access, data transferred, pages visited, amount of time you spend on the Online Services and information about actions and transactions conducted on the Online Services.

If you use our mobile applications, then we also collect technical information about your device (including device operating system version and device hardware), unique device identifiers (including device IP address), and, if you activate the relevant feature on your device, geolocation data. This data is generated and collected automatically, as part of the standard operation of the Online Services.

We also use “cookies” to enhance and customize your experience of the Online Services. A cookie is a small text file that may be stored on your computer or device used to access the Online Services. You may set your browser software to reject cookies, but doing so may prevent us from offering conveniences or features on the Online Services. To reject cookies, refer to information about your specific browser software.

In addition, we use electronic images known as web beacons (also called pixel tags or clear GIFs) to track users who have visited the Online Services. Web beacons allow us to deliver content and marketing communications tailored to your interests. We strive to provide a customized, personalized experience to website visitors. Please see more detail from 2. Cookies below.

Use of Information

The purpose of use of your personal information entered into the form is as follows, and there is no use of personal information other than the purpose of use below. (However, the Company may use only the data that can not identify individual for the other purposes including statistical data creation, research and analysis, and other information management by processing data.)

  1. Answer/contact to customer's question and/or request
  2. Send Information on products and/or services and its related materials/documents
  3. Response to customer complaints and/or consultations
  4. Response to disclosure of personal information etc. requested by customers
  5. We may use your email address to send you marketing emails to a designated email address. If you do not wish to receive such marketing emails, you may opt out by declining to receive such emails by opt-out instructions included in such emails.
  6. We may also use this data for research regarding the effectiveness of our online channels of communication and related marketing, advertising and sales efforts.

Sharing, Transfers of Personal Information

The Company will not supply or disclose your personal information to third parties except in the following cases;

  • With your consent
  • To our global subsidiaries, divisions and groups worldwide and third-party service providers, who act on our behalf and instructions to fulfill product orders, deliver services, provide IT support, and fulfill the other purposes set forth above;
    Please note that in the case of product-related inquiries, as a rule, the geographical location of the inquirer determines which parties or entities get involved in handling your inquiry. Inquiries received from this site may be handled by us directly or be forwarded to one of our distributors, depending on the circumstances and the nature of the inquiry. If you ask us for a price quote, we may share your contact details with all of the distributors operating in your country to give you the opportunity to compare sales prices and get the best possible deal. However, you have the possibility to expand or restrict the list of the recipients of your inquiry among the distributors manually.
  • To our affiliates, who work with us to improve our and their products, services and business practices;

Service providers acting on our behalf shall be obliged to adhere to confidentiality requirements no less protective than those described in this Online Privacy Statement and will only receive access to your personal data as necessary to perform their functions.

Uses and disclosures of personal data by third-party individuals and organizations acting on our behalf are governed by agreements that require personal data to be protected appropriately. In these cases, personal data about you will only be used and disclosed by us and individuals and organizations working on our behalf, in a manner consistent with this policy, other applicable privacy notices, and as explicitly permitted or required by applicable laws, rules and regulations.

Our third-party service providers are located in Japan, United States and other jurisdictions.

We do not disclose personal data of our website visitors outside the PHC Group of companies unless
      Data processing is carried out by our carefully selected service providers or distributors as part of a broader spectrum of the professional duties assigned to them (e.g. supply of products; rendering of technical services; maintenance of the corporate IT infrastructure etc). This is subject to the condition that the companies in question are under a contractual obligation to protect personal data entrusted to them and not use it for any other purposes than those specified in this Policy.
    • There is an obligation on our part to comply with a legitimate legal request.

    If you wish to review your personal information,

    please contact to the relevant contact person we show on the website where you supplied or registered your personal information. The Company will make the efforts to appropriately respond to your request.
    The Company will make reasonable efforts to maintain and improve security to ensure that personal information is managed safely.
    While complying with applicable laws and regulations, the Company will make ongoing efforts to improve and upgrade measures taken to protect personal information.

    • With regard to inquiries regarding personal information supplied or registered by you, requests to review such information, etc., should be directed to the contact person indicated at the specific website where the information was submitted.
    • If you are under the age of 13, you are requested to obtain the consent of your parent or guardian, before your personal information is submitted.

    2. Cookies

    Data related to your online visit stored and retrieved in the form of cookies.

    Our website tracking program collects aggregate information about the number of visitors, types of browsers used, Internet Service Providers (ISP) used, visit times and length, pages visit, referring pages and exit pages (commonly known as log files). This information helps us measure popularity, traffic, and effectiveness of various areas of this website and helps us to offer our visitors a better browsing experience.

    What are cookies?

    Cookies are small data files that are written to your hard disk when you visit a website. They are used, for example, to identify you when you revisit the website at a later time. The information contained in cookies is exchanged between the website and your Web browser program, but websites are not allowed to read information from cookies created by other websites or other data on your hard disk.

    Pixel Tags and other similar technologies

    Pixel Tags (also called web beacons or clear GIFs) are invisible 1 x 1 pixels that are placed on webpages that use this technology for marketing and measurement purposes. When you access these webpages, pixel tags generate a generic notice of the visit. Pixel tags can be used with cookies or alone. When used with cookies, pixel tags can track activity on a site by a particular device and provide relevant online advertising to you. When you turn off cookies or have opted out of cookies, pixel tags simply detect a unique website visit and how you interacted with the advertising but do not track an individual to provide relevant online advertising.

    Many websites use cookies, but you may set your Web browsers to inform them before accepting new cookies or to refuse all cookies, if you so wish.
    Please refer to the link below for how to set each browser.

    The Company's website occasionally uses cookies to enhance the information and services provided, and to make navigating the site more convenient. The Company's website does not use cookies to obtain information that would allow it to identify you except in cases where you have agreed to provide such information beforehand.
    The company is using the following cookies for each purpose

Cookie group Used cookies Purpose / Detail More information
Marketing Cloud
Sets a unique cookie for each person with the domain, ELOQUA, ELQSTATUS To market products and services to customers based on your interests. Also for linking Profiles and Interest Segments to enable to connect customer’s Interest Segments across the various browsers and/or devices may be used for the purposes described in this section. Online information about you is retained for up to 13 months. The data center of Oracle Eloqua is located in Unites States, Australia or The Netherlands. Oracle Marketing Cloud Privacy Policy (Eng)
Oracle Marketing Cloud Privacy Policy (Jpn)
 Google analytics
For the latest information of cookie used by Google analytics, please refer to Google Analytics Cookie Usage These cookies are used to collect information about how visitors use this site. These cookies collect information in an anonymous form. This includes the number of visitors to the site, where visitors came from, and the pages they visited on this site. We use this information to help us to improve this site.
For more detail, please refer to the Terms of Service of Google Analytics (Eng)
Terms of Service of Google Analytics (Jpn)
Google ads Google uses cookies like NID and SID to help customize ads on Google properties, like Google Search. For example, such cookies are used to remember user’s most recent searches, previous interactions with an ads or search results, and visits to an our website. This helps us to show customized ads on Google.
One or more cookies used for advertising Google serves across the web. One of the main advertising cookies on non-Google sites is named ‘IDE‘ and is stored in browsers under the domain Another is stored in and is called ANID. We use other cookies with names such as DSID, FLC, AID, TAID, and exchange_uid. Other Google properties, like YouTube, may also use these cookies to show user more relevant ads.
Sometimes advertising cookies may be set on the domain of the site you’re visiting. In the case of advertising we serve across the web, cookies (e.g., cookies named ‘__gads’ or ‘__gac’) may be set on the domain of the site you’re visiting. Unlike cookies that are set on Google’s own domains, these cookies can’t be read by Google when you’re on a site other than the one on which they were set. They serve purposes such as an action on their site (e.g., making a purchase). These cookies allow Google and the advertiser to determine that you clicked the ad and later visited the advertiser’s site. Conversion cookies are not used by Google for personalized ad targeting and persist for a limited time only. Some of our other cookies may be used to measure conversion events as well. For example, Google Marketing Platform and Google Analytics cookies may also be used for this purpose.
Google also use cookies named ‘AID,‘ ‘DSID,’ and ‘TAID‘, which are used to link your activity across measuring interactions with the ads on that domain and preventing the same ads from being shown to you too many times.
Google also uses conversion cookies (e.g., cookies named ‘__gcl’), whose main purpose is to help advertisers determine how many times people who click on their ads end up taking devices if you’ve previously signed in to your Google Account on another device. We do this to coordinate the ads you see across devices and measure conversion events. These cookies may be set on the domains,, or If you don't want the ads you see to be coordinated across your devices, you can opt out of Ads Personalization using Ads Settings.
Latest information of cookie used by Google ads, please refer to the Google Privacy & Terms.
To make advertising more engaging to users and more valuable. Some common applications of cookies are to select advertising based on what’s relevant to a user; to improve reporting on campaign performance; and to avoid showing ads the user has already seen
Google Privacy & Term
For social plug-in and facebook ads
facebook Cookies & Other Storage Technologies
Hotjar _hjClosedSurveyInvites
Latest information of cookie used by Google ads, please refer to Hotjar Cookies
- Hotjar cookie. This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown.
- Hotjar cookie. This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in.
- Hotjar cookie. This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.
- Hotjar cookie. This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.
- Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.
- This cookie is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if they navigate to another page where it is set to show.
- This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.
- This should be found in sessionStorage (as opposed to cookies). This gets updated when a visitor recording starts and when data is sent through the WebSocket (the visitor performs an action that Hotjar records).
- When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.
- User Attributes sent through the Hotjar Identify API are cached for the duration of the session in order to know when an attribute has changed and needs to be updated.
- This cookie stores User Attributes which are sent through the Hotjar Identify API, whenever the user is not in the sample. These attributes will only be saved if the user interacts with a Hotjar Feedback tool.
Hotjar opt-out
Contents management system / Server _CSRFCOOKIE
- Necessary to use the functions provided by Sitecore CMS system - Anti cross site scripting"
- Necessary to use the functions provided by SiteCore - Anti cross site scripting"
- Necessary for browse - User authentification identification
- Necessary for browse - User authentification identification
- Necessary to use the function provided by SiteCore - Cookie for traceability of access history
- Necessary to use the functions provided by SiteCore - Check whether the browser can use flash
- Necessary to use the functions provided by SiteCore. - Memorize width of Contents Tree of Contents Editor within sitecore.
- Necessary to use the functions provided by SiteCore. - Identification of languageby SiteCore.
- Necessary to use the functions provided by SiteCore. - Identification of user
Updates to this Privacy Policy

We may modify this Policy from time to time. We will post the most recent version of the Policy on our website and indicate at the bottom when it was updated.

Last update: December 25th, 2019