Service Coordinator (Netherlands) Careers

Service Coordinator (Netherlands)

PHCEU was founded in 1990 as a subsidiary of the PHC Holding Corporation with a mission to become a leading, trusted brand for sustainable healthcare and biomedical product solutions. Our headquarters are located in the Netherlands, Our goal is to support the work of our customers and to improve the health and well-being of people around the world. For more than 25 years now, we respond to the needs of our pharmaceutical, biotechnology, hospital/clinical and industrial customers, offering a unique perspective on scientific research in general. As a result, we play a critical role in product development for worldwide applications and we have established a reputation as a manufacturer of high-quality and innovative medical and laboratory equipment. PHCbi's portfolio includes a range of products with the most advanced technology, operation, design and performance in the laboratory environment. These products include super-low and cryogenic freezers, refrigerators, incubators and sterile workbenches. Our freezers are playing an important role in the current crisis the world is facing.

JOB CONTENT

As a Service Coordinator, you will ensure an efficient planning of service activities and an effective deployment of staff (time accounting), taking into account applicable laws and regulations. Furthermore, you contribute to the work preparation. You draw up offers for repairs, maintenance and maintenance contracts. You identify growth opportunities and contribute to the turnover growth of the department. The management of these maintenance contracts is also part of your duties. Finally, you are responsible for the following tasks: service invoicing, warranty claims to Japan, answering questions about part numbers from dealers and sales (Europe, Turkey, Africa and Russia), and providing technical support to the sales team; You work closely together with the planner/work preparation employee. In addition, you also work with customers/dealers to whom you provide technical advice, among other things. You liaise with various departments, including French, German and English colleagues. You will report to the Service Manager Europe.

JOB REQUIREMENTS

• A completed higher vocational education (hbo) or higher vocational education (hbo) thinking and working level combined with a secondary vocational education (mbo-4) diploma (in the field of technology/planning/work preparation)
• Technical insight: ideally work experience as a mechanic
• A minimum of 3 years' of relevant work experience as a planner and/or work preparator
• You have technical product knowledge, knowledge of planning software and the Office package
• Excellent command of the Dutch and English languages, both verbally and in writing; German language skills are a strong plus
• You can plan and organise well and you are accurate
• You are customer and service oriented
• You are proactive
• Preferably living in the region

TERMS OF EMPLOYMENT

• A varied and independent job with technical depth in an international company
• Good salary and secondary employment conditions, including a monthly bonus system, collective health insurance and a pension scheme.
• A 40-hour working week.