Our Commitment to Quality

Quality Statement

Quality is embedded in our ethos. Our culture embraces Japanese work ethics – Monozukuri. While this literally means ‘to make (zukuri) things (mono)’ in Japanese, Monozukuri is so much more than creating products through craftsmanship. It is a mindset, a spirit, a philosophy. It is the drive toward perfection.

As a provider of world class life science products and supporting services, we are committed to the highest standards of quality in every aspect of development, manufacture, supply and maintenance.

Rigorous standards

ISO9001 is the world’s most widely recognised quality management system standard. PHC Europe’s ISO9001:2015 certification helps us to consistently provide products and services that meet our customers’ needs and conform with applicable statutory and regulatory requirements. We are focused on enhancing customer satisfaction through continuous improvement.

PHC Europe’s quality management system covers sales, distribution, service, and validation of our biomedical and pharmacy-automation products from our sites in the Netherlands, France and the UK and is assessed annually by TUV Nederland.

View the NEN-EN-ISO 90012015 certification

Our promise 

We are deeply committed to quality and have integrated a set of core principles into our daily work that keep quality at the forefront of our priorities. We are glad that our customer satisfaction surveys show we are consistently living up to our customers’ expectations and quality standards. Read here our full Quality Statement.

“Quality is at the heart of our culture”

Commitment to Quality

Quality concept

Although our Quality Management System is certified to the high ISO (International Organization for Standardization) standards, our concept of quality extends way beyond this. We focus on total quality, which includes advanced processes and the culture of our organization.

“Our employees take pride in nurturing the PHCbi brand.”

With you every step of the way

Our holistic approach to quality involves many steps, which are integrated into our entire business.