Based on our corporate mission, we aim to create new values, and provide products and services that make the most of customers’ expectations, to create better future of healthcare.
Create New Value with Customer-Centric Perspective and Contribute to Society
The PHC Group takes customer consultations and complaints seriously, as well as deepening relationships with customers, and aims to maximize customer satisfaction and trust by providing valuable products and services that exceed their expectations.
CS philosophy : “Thank you” with a Smile
We will contribute to creating the future of our valuable customers by creating new value utilizing the voices of all people who wish for better health.
Aiming for Customer Satisfaction
The PHC Group has formulated the “CS Basic Rules” to realize optimal health care for each individual.
We will listen carefully to customer feedback, strive to improve skills to respond promptly and reliably, and foster a corporate culture and awareness that each employee acts from the customer's point of view, and strengthen the mind.
Initiatives to Make the Most of Customer Feedback