PHC GROUPPHC Holdings Corporation

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About Us

Corporate Overview History Our Culture Leadership

Group Companies

Ascensia Epredia PHCbi Medicom LSI Medience

Products & Services

Cancer Pathology Biologic & Cell Preservation Diagnostic Testing Patient Record & Billing Software Diabetes Management Medical Device & Drug Delivery

CSR

CORPORATE INTEGRITY

  • Code of Conduct
  • Corporate Governance
  • Risk Management
  • Information Security
  • CSR Procurement
  • Developing Quality Products
  • Customer Satisfaction

PEOPLE INSIGHTS

  • Human Rights Policy
  • Promoting Diversity
  • Work Style Reform
  • Developing Human Resources
  • Creating a Safe & Healthy Workplace

ENVIRONMENTAL SUSTAINABILITY

  • Environmental Activities

SOCIAL RESPONSIBILITY

  • Solving Problems through Business
  • Regional Social Action Programs
  • COVID-19 Response

Investor Relations

INVESTOR RELATIONS

MANAGEMENT

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  • IR Basic Policy

IR LIBRARY

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STOCK INFORMATION

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Other PHC Group Websites

  • PHC Corporation
  • Ascensia Diabetes Care
  • Epredia
  • LSI Medience Corporation
  • PT PHC Indonesia
  • PHC Corporation of North America
  • PHC Europe B.V.
  • PHC Medicom Corporation
  • PHC Corporation (Shanghai) Ltd.
  • SciMed(Asia)Pte Ltd
  • Amelieff Corporation

Other PHC Group Websites

  • PHC Corporation
  • Ascensia Diabetes Care
  • Epredia
  • LSI Medience Corporation
  • PT PHC Indonesia
  • PHC Corporation of North America
  • PHC Europe B.V.
  • PHC Medicom Corporation
  • PHC Corporation (Shanghai) Ltd.
  • SciMed(Asia)Pte Ltd
  • Amelieff Corporation
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CSR > Corporate Integrity > Customer Satisfaction

CSR


Customer Satisfaction

Based on our corporate mission, we aim to create new values, and provide products and services that make the most of customers’ expectations, to create better future of healthcare.

Create New Value with Customer-Centric Perspective and Contribute to Society

The PHC Group takes customer consultations and complaints seriously, as well as deepening relationships with customers, and aims to maximize customer satisfaction and trust by providing valuable products and services that exceed their expectations.

CS philosophy : “Thank you” with a Smile

We will contribute to creating the future of our valuable customers by creating new value utilizing the voices of all people who wish for better health.

Aiming for Customer Satisfaction

The PHC Group has formulated the “CS Basic Rules” to realize optimal health care for each individual.
We will listen carefully to customer feedback, strive to improve skills to respond promptly and reliably, and foster a corporate culture and awareness that each employee acts from the customer's point of view, and strengthen the mind.

Initiatives to Make the Most of Customer Feedback

Initiatives to make the most of customer feedback
  • Corporate Governance
  • Risk Management
  • Code of Conduct
  • Information Security and Data Privacy
  • CSR Procurement
  • Developing Quality Products
  • Customer Satisfaction
  • Corporate Integrity
  • People Insights
  • Environmental Sustainability
  • Social Responsibility
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