Privacy | PHC

Privacy & Cookie Policy

This Privacy and Cookies Notice ("the Notice") applies to personal information obtained via our website https://www.phchd.com/us/biomedical ("Website") or in the context of establishing and maintaining business relationship with you.

The Website is hosted by PHC Holdings Corporation, Japan, the parent company of PHC Corporation of North America. For the purpose of this Notice, the controllers of the personal information are PHC Holdings Corporation, with registered address at 15F DAI-ICHI LIFE HIBYA FIRST 1-13-2 Yurakucho, CHiyoda-ku, Tokyo 100-8403, Japan, jointly with PHC Corporation of North America with registered address at 1300 Michael Drive, Suite A, Wood Dale, IL 60191.

This notice supplements other applicable policies, practices and privacy notices that may relate to specific business relationships you have with PHCNA or to certain products or services, as described in the particular privacy notice.

Please read this Notice to understand how PHCNA handles personal information provided via our Website:

Purpose
How we collect and use your personal information
Marketing
Sharing your personal information
Storage and Transfer of your personal information
Keeping your data secure
Your rights
How to Contact Us
Updates to this Notice
For individuals in the United States

1. Purpose

The purpose of this Notice is to set out which categories of personal information we collect, for what purpose, and how we handle such data.

2. How we collect and use your personal information

The categories of personal information depend on the source and can include the following:

1.1 Personal information provided to us directly by you;

1.2 Personal information provided to us by our business partners (e.g. distributors);

1.3 Data obtained from publicly available sources (e.g. public records, online publications), including references to such information received via reputable service providers (e.g. providers of credit risk and due diligence solutions);

1.4 Data related to your online visit, stored and retrieved in the form of cookies and similar technologies.

2.1 Personal information provided to us directly by you

Personal information belonging to this category may be provided to us at a trade fair, a conference, a seminar or similar event; via our Website or per e-mail.

Our Website offers you the opportunity to submit an inquiry about our products and services or share feedback; to request a quite; to subscribe to our newsletter, to register for a webinar or a training course; to complete an online questionnaire or a customer survey etc.

Depending on the type of communication or interaction, this personal information may include:

your name;
title;
your contact details (e.g. e-mail address, phone number);
the name of the organization you represent and its location;
your photo or image (e.g. if you attend a PHCNA event); and
if you apply for a job at PHCNA.

We use your personal information to enable us to perform the contact entered into between you and us and for our legitimate business interests including for statistical purposes:

This data may be used to manage your requests for a product or service; respond to your inquiries, including for customer services support; deliver relevant content and recommendations or to enable you to comment on the quality of products and services provided. It may also be of interest to you as well as messages containing company news, product or service information. We may also use this data for research regarding the effectiveness of our online channels of communication and related marketing, advertising and sales efforts.

For our legitimate business purposes relating to direct marketing, and where required, on the basis of your consent, we may also use your personal information:

to invite you to participate in surveys or opinion groups or other promotional and marketing activities concerning our products and services, including in conjunction with selected third party partners; and
to measure and understand the effectiveness of advertising we may serve and to deliver relevant advertising.

We may use anonymized, de-identified, or aggregated information for any purpose permitted by law, and we will not attempt to re-identify such information unless permitted by law.

2.2 Personal information provided to us (with your permission) by our business partners (e.g. distributors) may include:

your name;
your title;
your contact details (e.g. e-mail address, phone number);
area of expertise (e.g. department that you belong to or research project you are involved in); and
the name of the organization you represent and its location.

This information will be used for the following purposes:

compliance with applicable local legal and regulatory requirements, e.g. to ensure effective response where corrective measures are required; as necessary if we need to issue a safety notice or corrective action related to any of our products or services;
to report events to governmental or regulatory authorities that are responsible for medical devices;
management of customers' feedback (including complaints) related to quality and performance of our products; and
training and product management support, insofar as such training and support are required;
compliance with trade controls (e.g. where a purchaser is expected to confirm the identity of the end-user and the intended mode of application of the products to be supplied).

2.3 Data obtained from publicly available sources

Personal information obtained via this channel may include:

Name;
Information relating to your career;
Numbers of shares held (where applicable);
Date of birth, the country of origin and other personal information that may appear on the official lists of parties subject to sanctions or restrictions from time to time;
References to relevant publications.

We use publicly available sources (e.g. business registers, online publications) as well as services of some reputable providers of credit risk and due diligence solutions to:

manage our existing and prospective business partner relationships and associated business risks;
comply with applicable legal obligations, industry standards and corporate policies related, e.g. to trade controls, and prevention of money laundering, bribery and modern slavery; and
carry out research and analyses aimed at protection and improvement of our business.

2.4 Data related to your online visit stored and retrieved in the form of cookies.

When you use our Website, we will automatically receive technical information including:

the name of your internet service provider;
the websites that you used to link to our Website;
the websites that you visit from our Website;
the type of device you use, a unique device identifier (such as the MAC address of your device's wireless network interface), or the mobile phone number used by the device, mobile network information;
your operating system; and
software version number, IP address, the type of browser you use, the country and language code and time zone setting.
We use your personal information, to enable us to perform the contract entered into between you and us and for our legitimate business interests including for statistical purposes:
to continue to develop, test and improve our Website, including to offer new features;
to better understand how you interact with our Website, including its functionality and features, and ensure that content is presented in the most effective manner; and
to allow you to participate in interactive features of our Website, if you choose to do so.

We do not use this information to identify any individual. For more information about how we use cookies, and similar technologies, see our cookies banner.

3. Marketing

We may contact you to tell you about products and services that we feel may be of interest to your or that are similar to those that you have already purchased or enquired about. This marketing may be tailored based on inferences drawn from any of the personal information we have collected from you, or on your behalf.

You may be contacted by us, by a distributor of PHCNA products, or by one of our selected partners, in each case where you have consented to receive these communications.

You may opt out of receiving our marketing communications at any time by contacting us at dp_office@phchd.com or by using the unsubscribe link in any of our communications.

We will continue to contact you for non-marketing related purposed where we need to issue a field corrective or safety notice, or to where we need to send certain information to you under a legal or regulatory requirement.

4. Sharing your Personal Information

We do not rent or sell your personal information to anyone. We do not disclose personal information of our Website visitors outside the PHC Group of companies unless for the following reasons:

our selected partners where you have chosen to participate in surveys, opinion groups, competitions or other marketing-related initiatives relating to your use of our products and services;
a prospective seller or buyer in the event of a sale or purchase of any PHCNA business or asset so that the buyer can continue to provide you with information and services;
we also share your personal information with service providers that we engage to provide services for us. Where we provide your personal information to service providers, they are contractually required to keep your personal information confidential and secure, and must only use your personal information as instructed by us (e.g. supply of products or technical services); and
our distributors, business partners, or service providers, including for marketing purposes or where you have chosen to share your personal information through features provided via our Website.

If you ask us for a price quote, we may share your contact details with all of the distributors operating in your country to give you the opportunity to compare sales prices and get the best possible deal. However, you have the possibility to expand or restrict the list of the recipients of your inquiry among the distributors manually.

We may also disclose your personal information where required to respond to authorized requests from government authorities or where required by law, including for national security. Where we are required by law, we may also disclose your personal information where it is necessary to enforce or apply our Website Terms of Use, this Notice or other agreements, to investigate or protect the rights, property or safety of PHCNA and our group companies, our products and services and our customers, distributors or business partners or to prevent or take action regarding illegal activities or fraud, situations involving potential threats to the safety of any person or as evidence in litigation. Your personal information may be subject to foreign laws and may be accessible by foreign governments, courts, law enforcement and regulatory agencies.

5. Storage and transfer of your personal information

The Website is not intended to subject us to the laws and jurisdiction of any state, country or territory other than the United States. Your Personal Information may be stored and processed in any country where the PHC Group has facilities or in which we engage service providers. Your use of the Website may involve the collection, use, and transfer of information to or from countries outside of your country of residence, including the United States, which may have different data privacy rules than those of your country. For visitors from Europe, please visit our PHC Europe website.

We will store your information for as long as we have to law, and where there is no legal requirement, we will only store it for as long as necessary to fulfill the purposes for which it was collected as described in this Notice.

To determine the appropriate period for storing personal information, we take into account the personal information in question; its nature and sensitivity; the purpose of processing; the potential risk of harm in the case of a data breach; and the applicable legal requirements. If your personal information have been used for the purpose of establishing and maintaining a business relationship, we will keep such information for a period after the relationship ends, in accordance with applicable laws.

6. Keeping your Personal Information Secure

PHCNA implements appropriate administrative, technical and physical safeguards to protect the confidentiality, integrity and availability of your personal information. We implement security features, including cryptographic techniques, and take all steps reasonably necessary to ensure your personal information is handled securely and in accordance with this Notice. We also impose contractual restrictions and take other reasonable steps to prevent your personal information being used to train commercial LLM models. Transmission of information via the internet is not completely secure. Although PHCNA will its best to protect your personal information, we cannot guarantee the security of your information transmitted via our Website and any transmission is at your own risk.

7. Your rights

Depending on your country of residence, you may have the right to:

be informed as to whether your personal information is being processed by us;
rectify or delete personal information that is inaccurate, incomplete, or expired;
object to us processing your personal information;
receive any personal information we hold about you in a structured and commonly used machine-readable format and/or have it transmitted to another company

Before complying with any of your requests listed above, we may have to confirm your identity for security reasons.

To exercise any of your rights in connection with your personal information, please contact PHCNA by email at dp_office@phchd.com or at PHCNA, 1300 Michael Drive, Suite A, Wood Dale, IL 60191.

8. How to contact us

Questions and requests regarding this Notice should be addressed to the Data Protection Officer at dp_office@phchd.com or to PHCNA 1300 Michael Drive, Suite A, Wood Dale, IL 60191. If you contact us, we will do our utmost to address any concerns you may have about our processing of your personal information.

9. Updates to this Notice

Any changes we make to our Notice in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Notice.

Last updated: October 2026

10. For Individuals in the United States

California Privacy Rights

Our California Privacy Disclosure ("Disclosure") explains how PHCNA collets, uses and discloses the personal information of California residents subject to the California Consumer Privacy Act, amended by the California Privacy Rights Act ("California Privacy Rights Act"). This Disclosure also applies to residents of certain other US States which have their own privacy laws, including the rights that may be available to residents of these states, as applicable.

For more information about how we collect, disclose and secure information about our customers, please refer to our Privacy and Cookies Notice.

To the extent this notice conflicts with our Privacy Policy and Cookies Notice, this Disclosure takes precedence for residents of California, and other relevant US States.

Personal Information under the California Privacy Rights Act: Under the California Privacy Rights Act, "Personal Information" is information that identifies, relates to, or could reasonably be linked to a particular California resident or household. Personal Information We Collect: We collect Personal Information about California residents in a variety of contexts. The main reason we collect Personal Information about California residents is to provide products and services. However, the Personal Information that we collect, use and disclose about a California resident will depend on our relationship with that resident. In the previous 12 months, we have collected the following types of Personal Information about California residents subject to the California Privacy Rights Act:

Identifiers, such as name and email address;
Internet or network activity information, such as browsing history and interactions with our Website; and
Inferences drawn from any of the Personal Information listed above to create a profile about and individual's characteristics.

How We Use Personal Information: The purposes for which we use the Personal Information that we collect about California residents depends on our relationship with the specific individual. Generally, we may use Personal Information to operate, manage and maintain our business, to provide our products and services, and to achieve our business objectives. For example, we use Personal Information to personalize, develop, market and provide our products and services, detect and prevent fraud, maintain our systems and infrastructure, perform security control and monitor and maintain business records. We do not use sensitive personal information, such as medical information, to provide this Website. Additional information about how we may use Personal Information can be found in the section of the Privacy and Cookies Notice titled "How we collect and use your personal information" above.

How We Share Personal Information: We share Personal Information about California residents for our business purposes in a variety of contexts. For example, we disclose Personal Information about California residents to our service providers to market our products and services. In the past 12 months, we have disclosed to third parties, such as our distribution partners, the following categories of Personal Information about California residents that are subject to the California Privacy Rights Act:

Identifiers, such as name, and email address;
Internet or network activity information, such as interactions with our Website;
Inferences drawn from any of the Personal Information listed above to create a profile about and individual's characteristics, for example.

How Long We Keep Personal Information: We keep your Personal Information for as long as needed or permitted taking account of the purpose(s) for which it was collected, and we will also consider:

if we have a continuing relationship with you;
if retention is required by a relevant legal obligation; or
if it is legally advisable (such as litigation or regulatory investigations, or the time available to bring a legal claim).

We may remove Personal Information for inactive accounts from our database, subject to any applicable legal or regulatory obligations. Similarly, we may delete Personal Information at any time and without providing a reason.

How to Exercise Your Rights in relation to your Personal Information: please see the general privacy rights section below.

We Do Not Sell Personal Information: As stated in this Disclosure, in the past 12 months we have not "sol" Personal Information about California residents. In this Disclosure, "sold" means the disclosure of Personal Information for monetary or other valuable consideration, and "shared" means the business sharing, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, and individual's Personal Information to a third party for cross-context behavioral advertising, whether for monetary or other valuable consideration.

Sharing Personal Information and Opt-Out Right In the past 12 months, we have shared the following types of Personal Information about California residents that are subject to the California Privacy Rights Act, with third parties for cross-context, behavioral advertising:

Identifiers, such as name and email address;
Internet or other electronic network activity information, including, but not limited to, IP address, unique device identifier, browsing history and information regarding an individual's interaction with our Website.

The main third party with which we share the above categories of Personal Information for cross-context behavioral advertising is LinkedIn.

To exercise the Right to Opt Out of Sales or Sharing with respect to any "sharing" of information collected online through cookies or similar technologies, you may disable the use of marketing cookies via the Website's cookie banner. You must complete this step on each of our websites from each browser and on each device that you use. If you clear cookies, you will need to repeat this step.

For more information about how we collect, disclose and secure information obtained through the Website and other websites operated by us and through our social media pages and targeted advertising activities, please see our cookies banner.

CPRA Annual Metrics: Under the CPRA, we provide on request a copy of the Annual Report that provides the requested metrics for the previous calendar year. To access the metrics, contact dp_office@phchd.com. PHCNA does not sell Personal Information and therefore does not have any statistics for Opt Out requests.

Privacy Rights

Your rights under the CCPA include:

Right to Know and Correction of Personal Information: If you are a resident of California you may request that we provide to you the following information covering the 12 months preceding your request:

the categories of Personal Information that we collected about you and the types of sources of such information;
the business or commercial purpose for collecting Personal Information about you;
the categories of Personal Information about you that we disclosed to third parties for a business purpose and the categories of third party recipients (if applicable); and
the Personal Information we collected about you.

Residents of California can also request correction of inaccurate personal information that we have about you. In some cases, we may refuse your request. For example:

If we cannot verify your identity;
If we cannot confirm that the Personal Information that we hold relates to you; or
If an exception under the relevant state laws applies, such as where the disclosure of Personal Information would adversely affect the rights and freedoms of another.

Requests to Delete Your Personal Information: If you are a resident of California, you may also request that we delete Personal Information that we collected about you. We may refuse your request where an exception under the relevant state laws applies.

In accordance with the applicable law, we will not discriminate against you for exercising these rights.

Shine the Light: To the extent we share your personal information for third parties' direct marketing purposes, you may contact us at dp_office@phchd.com to request details of what we may have shared, and with whom.

If you are a resident of California, or any other US State offering similar rights, you can request access, correction, deletion or any of your other privacy rights by contacting dp_office@phchd.com or calling (800) j=522-7270. We will let you know if the rights do not apply to you.

Your request must:

Provide sufficient information to allow us to reasonably verify you are the person about whom we hold personal information, or an authorized representative.
Describe your request with sufficient detail that allows us to understand, and respond to it.

We cannot provide you with Personal Information if we cannot verify your identity or authority to make the request or we cannot confirm the personal information relates to you.

Authorized Agents: If you are an authorized agent, we will request written and signed authorization from the consumer and will see to verify the consumer as described above, or we will accept a legal Power of Attorney under the California Probate Code (or equivalent law). At a minimum, we will require evidence of your (the agent's) identity (via passport or driver's license submission), proof of registration with the California Secretary of State (or State equivalent), and at least one of the following evidencing proof of your legal authority to act on behalf of the individual who is the subject of this request:

Written authorization signed by the consumer;
Certified copy of a Power of Attorney granted under Probate Code, or legal equivalent; or
Evidence of parental responsibility.